All the same great service, accurate bills and reporting but the resident payments are made to your staff along with the rent.
CUBS handles the processing and payment of your utility bills from your local providers, allowing your accounting staff to focus on your core business. By doing this, CUBS will help reduce late fees, handle interactions with the local utility providers, and facilitate vacant recovery payments.
As with all of our services, CUBS provides dynamic reporting, allowing you full access to all necessary data relating to your utility expenses, and the ability to export data into your accounting systems.
Community Setup & Training
Community Setup & Training
From start to finish, you can count on a seamless, integrated utility billing process and community set-up. While some information is required in order to add your community to our billing system, like a standard rent roll which includes the resident's names, unit numbers, number of occupants and unit size, we make it easy. Our system is also compatible with many property management software programs which allows us to upload a file from that system into ours. For both our sub-metered and RUBS billing programs we do ask for a copy of a recent utility bill for the community.
Any additional billing options will be agreed upon during the notice stage of the process. These options include which utilities will be billed and what percentage of the utilities will be billed. Approximately two weeks prior to the first utility bills being sent CUBS will provide a complete sample billing in order for the owner, manager and/or Management Company to ensure accuracy and to approve the utility charges.
CUBS offers both on-site and remote training covering multiple topics, enhanced per your requirements. Some of these topics include how the bills are calculated, resident payment options, processing move-in or move-out information and reporting and accounting. Our in-depth training is provided to the owners, managers and or/Management Company.
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CUBS' experienced staff is ready to provide advice and guidance on your utility expenses and utility recovery programs. We are ready to assist with consulting services:
- Expense Recovery
- Billing audits
- Budgeting and utility forecasting assistance
- Billing software training
- Back-end processing and system design
Convergent Billing allows your residents to receive all of their charges onto a single customer invoice. This includes rent, utilities, pet fees and any other ancillary charge. Convergent billing with CUBS simplifies the billing process for residents by enabling them to make one payment for multiple services.
Customized Collections Program
Our tailored collections services are available to maximize your recovery dollars and take this burden off your plate. All notices can be customized to fit your lease terms and conditions.
Real Time Aging Reports
In addition, our real time aging reports provide the most up-to-date information on a resident, community and portfolio level.
On Demand Final Bills
Because we believe in the team approach and we understand the needs of your staff, we provide the ability to process final bills when you need them, not 24 hours later. This aids in a smooth, timely and accurate disposition process which makes for a better move out experience for your resident and increases the efficiency of your staff.
When you leave a billing company, you don't think you should have to write off any amounts due. We take on this task for you to collect the full amount due, past and present.
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New Construction Installation and Project Management
Besides partnering with your multifamily communities, we understand the success of new development projects is reliant on multiple factors, including not only us, but other sub-contractors. CUBS works diligently with your team to Project Manage and exceed your expectations. We are involved from the beginning, offering quality input and safety, to the end of the project, meeting deadlines and staying within your budget.
We provide insight in the design process to ensure accuracy and cost recovery by reviewing design, budgets, material scheduling, contract negotiation, etc. We are here to understand your business scope, conduct due diligence, and oversee your utility project to operations.
- Senior Living
- Student & Student-Oriented Housing
Payment Processing and options
Multiple and flexible payment options and same day posting of payments translates to satisfied residents; consistent and timely disbursements drive accurate budgeting and forecasting for your properties.
Residents can access account information and pay bills 24 hours a day, 7 days a week by using the Resident Login button at the top of the page. Customer Care Representatives are available Monday through Friday from 7 a.m. until 6 p.m. Pacific Time.
- Automated Recurring Payments
- 24-Hour IVR (Integrated Voice Response) Payment
- In-House Customer Care
- ACH through Resident's Bank
- Check or Money Order
Need to make a payment?
If you would like to make a payment click the Make Payment link below,
or call (888) 702-CUBS (2827)
Free Portfolio Review
The Community Utility Billing Services approach to billing begins with quality. Our standards are tighter than the industry norm and we look very closely at each property to make sure you are using the right allocation method to recover the most amount of money while remaining accurate and consistent.
Multiple Report Options
Available to you on demand, CUBS provides several different reports to meet your needs. From the resident level to the community level to the portfolio level, you are able to see at a moment's notice how the program is tracking in clear, concise formats that are easy to read and understand.
- Residents can access their complete transaction history
- Communities can access multiple financial, billing and demographic reports
- Portfolios can see summaries of key community reports
RUBS - Customized
Ratio Utility Billing System
RUBS, or Ratio Utility Billing System is a customizable and cost-effective method that allocates the property's actual utility bill to the residents and is typically based on occupants, square footage, units, number of bathrooms, number of bedrooms, or number of water fixtures.
RUBS makes sense to a property that has only one meter to measure the entire usage of the community and there are no individual sub-meters for each unit. It is a fair allocation of utility cost among your residents and can be used to recover water, wastewater, trash, gas, electricity, pest control, parking fees and any other cost involved in the operation of your property. Different state and local regulations are applied and followed for full regulatory compliance.
The RUBS billing method can allow you to recover utility costs quickly and maximize your monthly revenue, while encouraging conservation at your property. RUBS can be implemented quickly by CUBS and typically starts within 30 days!
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Submetering - Installation, Maintenance and Ongoing Service
Whether you have a sub-metering system in place or are installing new submeters at your multifamily property, CUBS can assist and has a team dedicated to enhancing your property.
Submetering is easy to understand and distributes the costs to individual residents, based on the actual usage measured in each unit. Tap Watch certified technicians retrieve meter reads daily and residents pay only for what they use.
We will ensure the right system is designed for you and only install equipment from the finest manufacturers in the Submetering Industry.
Vacant Recovery will enhance your current Submetering or RUBS billing programs, by identifying when utility charges are high and the unit is vacant.
Our Vacant Cost Recovery Program allows you to recover costs billed to your property when utility service and payment responsibility was not transferred to your residents in a timely manner. CUBS can help redeem expenses that are falsely appropriated toward your property's bill.
Contact Us to see how we can increase your NOI through our simple and easy to understand Vacant Cost Recovery program.
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